Burton
Online Rental

A. We accept credit card payment only.

A. Shipping is free. Shipping is included in the rental fee. A freight-collect return label is included with your gear set, so return shipping is free as well.

A. Yes. Please specify the delivery address you would like when you apply for your rental. If you need to change the delivery address, please contact us at least one week before your rental start date. Please note that pickup at convenience stores is not available.

A. No. Once your application is complete, the rental period cannot be extended or changed.

A. The 3-piece set is delivered in a Burton board bag. When returning it, pack the items the same way they arrived, fill in the required details on the enclosed return label, and complete the shipment with Sagawa Express by the return due date.

(How to arrange a Sagawa Express pickup — Japanese: web pickup request form / English: Sagawa Express English contact page)

A. Yes, you can. A passport is required for identity verification.

A. In the event of damage, loss, or theft, please contact Customer Service. For damage or soiling, we will check the condition of the returned item and then advise you on how to proceed.※In the case of loss or theft, you will be charged the purchase cost of the same item or an equivalent item.※If the item is stolen, please file a report with the police and inform Customer Service of the report acceptance number.

A. Your rental start date is the delivery date. Depending on delivery conditions, items may arrive in the afternoon or later, so please select the day before your riding day as your rental start date. For the return, please hand the items to the carrier by the end of your final rental day.

A. Yes, you may return the items earlier than the scheduled return date. However, no refund of the difference will be issued for an early return.

A. Yes, size exchanges are available. Please note that the round-trip shipping costs for the exchange are the customer's responsibility. If you would like an exchange, please contact Customer Service.

A. We are sorry, but this is a delivery-only service, so pickup and returns at stores are not available. Your rental items will be delivered to the address you specify.