Shopping Guide
Register/Login
If you are a member, please log in to place an order. Please enter your registered email address.
- You can change your membership information on the Account Page.
If you wish to register as a member (free of charge), please proceed through the " Membership Registration Screen " here.
You can also make a purchase without registering as a member.
Order process
1. Add the product you wish to purchase to your cart.
On the product details page, select the color/size and click the "Add to Cart" button.
- Items added to your cart will be automatically removed after a certain period of time. Please be aware of this beforehand.
2. Review the items in your cart and click "Go to Checkout".
- Please enter your coupon code if you have one.
3. Enter your information
Please enter your delivery address and payment information.
- Already have an account? Please log in using the "Log In" button.
- We accept credit card, cash on delivery, and selected external payment methods.
4. Review your order details
and click "Pay Now".
- Once you click the "Confirm Order" button, you cannot cancel or change your order (including your address and name).
5. Order Completion:
Once your order number is displayed, your order is complete. You will receive an order confirmation email. Please check your inbox.
Payment methods
Credit Card
The following credit cards are accepted: VISA, Mastercard, American Express, JCB, Diners Club, and Discover. Payment will be processed by Burton Japan GK.
- We will cover the credit card processing fees.
- When you place an order, we will verify the creditworthiness of your credit card. You may receive a billing statement from your credit card company at that time, but no payment will be processed (except for debit cards).
- Payment will be processed after your order has been shipped. The payment will be debited from your account on your credit card company's billing date.
PayPay
This is a cashless payment service provided by PayPay Corporation. Payment methods include "PayPay balance" or "PayPay credit".
- For more information about PayPay,please check the PayPay Corporation website (external site) .
Apple Pay
Simply tap the Apple Pay button on the shopping cart screen and then authenticate to purchase items.
- Your product will be delivered to the address registered with Apple Pay.
- For more information about Apple Pay,please check the Apple website: About Apple Pay (external site) .
Cash on Delivery
This is a payment method where you pay for the product when the delivery company delivers the product to you.
- The maximum amount for cash on delivery is 300,000 yen (including tax).
- We will cover the cash-on-delivery fee.
Regarding receipts
This will be included with your order as a "delivery note and receipt." The recipient's name will be the name of the shipping address.
Product Delivery
Delivery company: Yamato Transport, Sagawa Express
- We generally use Yamato Transport for delivery, but we may use Sagawa Express depending on the items of your order or other reasons.
- Ordered products may not be shipped when defects are found in the product before shipment or due to out of stock, differences, etc. In that case, we will contact you as soon as possible.
- Please note that delivery may not be possible at the desired date and time in some regions, or when shipping operations cannot be conducted due to holidays (including year-end and New Year holidays, Obon, temporary closures), etc., or during severe weather.
- Generally, the shipped packages cannot be forwarded.
Shipping Fee
Shipping Fee’s by total amount of products (tax included):
Less than 5,500 yen:
- First Chair Member: Free
- Member: 500 yen
- Non-member: 550 yen
5,500 yen or more:
- First Chair Member: Free
- Member: Free
- Non-member: 550 yen
11,000 yen or more:
- First Chair Member: Free
- Member: Free
- Non-member: Free
- Flat-rate shipping fee will be applied throughout the country.
- We will bear the COD fee.
- Cash on delivery is not available in some regions (remote islands).
- Please note that all shipping fees will be displayed as “free” due to the system if you choose cash on delivery as the payment method. This issue is currently being fixed in the system.
Order Shipment Schedule
We ship items Monday through Friday. (*Excluding public holidays, year-end and New Year holidays, and designated days)
Orders are usually shipped within 1-3 business days of order confirmation.
- You can specify the delivery date and time within the period displayed on the order screen.
- Burton.com shares some inventory with Burton stores. If you order more than one item and some items are shipped from the store, the date and time of delivery may vary due to multiple shipments.
The number of days required from the date of shipment
Delivery Address:
Regions other than those listed below:
- 1-2 days
Hokkaido/Chugoku/Shikoku/Kyushu:
- 2-3 days
Okinawa/remote islands/relay area:
- 3-4 days
When you are not present at the time of the delivery
When you are not present at the time of delivery, the parcel delivery agent will leave a notice. Please arrange a new delivery date during the redelivery period to pick up the item. If you are unable to receive it due to a long absence or an unknown address and the item is returned, or if you wish to have the returned package redelivered, you may be charged round-trip shipping and additional costs.
If the item does not arrive
If the product has not arrived within the above period, please contact us with the information below. Please let us know your order number when contacting us.
Cancellation / Change of Order
In our attempt to process and ship your order as fast as possible, orders cannot be changed or cancelled after they are placed. Changes include address and name. You can return the item you have received and order the item you want again.
Changing the delivery address is only possible after the package has been picked up by the carrier. However, in that case, the recipient may be charged the additional cost of forwarding from the original address to forwarding address. For details, please check “About the start of fare collection when changing (forwarding) the delivery address” page on Yamato Transport website.
Returns
＜If you wish to make a return due to customer circumstances＞
Please initiate a return from here or provide your order number to the contact below within 7 days from the day the merchandise was delivered. Merchandise must be in new and unused condition with all accessories/inserts included and the original tags attached. In this case, the customer is responsible for return shipping costs. If you purchase varied sizes of the same product, we may consider this to be for resale purposes and refuse your return.
＜If the product you receive is different from the one you ordered, or if we find that the delivered product is defective＞
We will exchange or refund the item. Please initiate a return from here or provide your order number to the contact below within 7 days from the day the merchandise was delivered. In this case, we will cover the return shipping costs.
Exchanging Item Sizes
If you wish to exchange item sizes, you may return your item(s) for a full refund and place a new order. Please initiate a return from here or provide your order number to the contact below within 7 days from the day the merchandise was delivered. It is limited to new and unused condition with all accessories/inserts included and the original tags attached. If you return it for exchanging item sizes, return shipping is free. Returns can be made with Yamato Transport’s cash on delivery. (Return is only available for the first time. Excluding the board.) Please re-order a new one for the size you want.
ポイント付与について
・Burton.com及びアプリで同一のメールアドレスで会員登録後、ログインし商品を購入するとお買い上げ金額に応じてポイントが貯まります。貯めたポイントはBurton.com、または弊社の対象ストアで使用できる割引クーポン等と交換することが可能です。
・Burton.comにて商品をご購入の際、下記①の要件を満たす場合に限り、下記②および③に従いポイントが付与されます。ただし、本アプリご利用前の購入に対してポイントは付与されません。また、一部ポイント付与の対象にならないアイテムがあります。
① Burton.com、アプリともに同一のメールアドレスで会員登録をし、ブラウザもしくはアプリにてログインした状態で商品のご購入をお願いいたします。
② ポイントは原則商品が発送された翌日に付与されます。
③ 購入金額（税抜）の3%をポイントに換算して付与します。小数点以下は切り捨てとなります。
ポイント利用について
貯めたポイントは、本アプリにてBurton.com、または弊社の下記ストアでのみ使用できる割引クーポン等に交換できます。
＜割引クーポン利用可能店舗＞
Burton Flagship — Tokyo
Burton Flagship — Sapporo
Burton Flagship — Nagano
Burton Flagship — Osaka
Burton Store — Karuizawa
Burton Store — Yokohama
- ポイントはいかなる場合も換金することはできません。
- ご購入商品を返品される場合には、ご購入時に付与したポイントが減じられます。すでにクーポンへ交換されている場合は、クーポンを取消す場合があります。
- 獲得したポイントは、獲得したポイント毎に発行日から12ヶ月後に失効します。
- ポイントを第三者に譲渡・貸与・相続することは出来ません。譲渡・貸与・相続されたポイントは無効となります。判明した場合、ご本人および不正利用者の会員資格を取り消し同時に過去の獲得ポイントのすべてを無効にします。
動作環境について
2025年10月時点での動作環境
インストール可能OSバージョン
・iOS 16.1.1以上（※iPadは除く）
・Android：10.0以上（※タブレットは除く）
推奨OSバージョン
・iOS 16.1.1以上（※iPadは除く）
・Android：12.0以上（※タブレットは除く）
※OSのバージョンが満たない場合はご利用いただけませんので、ご注意ください。また全ての端末での動作を保証するものではありません。
※上記のOSをインストール済の端末であっても、これ以降のOSのアップデートの状況やご利用の端末における特別な設定やストレージの空き容量、通信速度の影響により動作しない場合がございます。
※スマートフォン専用のアプリとなっており、タブレット端末には対応しておりません。タブレット端末によっては、インストールできる場合もございますが、正常な動作を保証するものではありません。
メールアドレス・パスワード忘れについて
パスワードを忘れた方は、アプリ内マイページからお手続きください。
スマートフォンの機種変更について
機種変更後にご登録のメールアドレスでログインしていただければ、ポイントはアカウントに引き継ぐことができます。
※交換済みのクーポンは失効します。
アプリに関するお問い合わせ
公式アプリに関するお問い合わせは原則メールでの受付のみとなっております。ご了承ください。
お問合せ先：support-jp@burton.gorgias.io
その他詳細はアプリ内メニューのOTHERS>アプリ利用規約からご確認ください。
Images of products
The product images shown on the website may differ from the actual product. Logos, designs, and specifications are subject to change. Also, please note that the actual color of the product may appear different depending on your environment (monitor/browser setting, etc.).
Prohibition of resale of products
We can cancel an order or shipment without liability to the customers if any of the following applies.
- Orders that exceed the purchase limits set by each item
- Multiple orders from organizations that have the same address and the same account
- When we determine that it is a mass purchase for the purpose of reselling the product
- Frequent deliveries to the same address, delivery addresses that are post office boxes, forwarding services, etc.
- Other cases where we determine that it is inappropriate
Notification of Product Arrival
For information about the arrival of products, please subscribe to our newsletter or follow us on social media.
Sole Color of the Board
The sole color of the board may vary in color scheme from the images shown on the site. We cannot accept advance specifications for sole colors or exchanges after arrival. Thank you for your understanding.
Setting Up Hard Goods and Waxing
We do not provide services such as setting up of hard goods (boards and bindings), waxing, or tuning. For setting up, please check the manual and video, or reach out to the Burton Guides.
Mounting Re:Flex Bindings to 3D Boards
When mounting men's and women's Re:Flex bindings to Burton 3D boards, you need a separate pair of 3D Hinge Disc. You can purchase 3D Hinge Disc from here.
Cooling-off
Cooling-off is a system applied to door-to-door sales. Please note that the sales of products on this site are made through mail-order accessed by customers, and therefore the cooling-off system does not apply.
Recommended Environment
The following environment is recommended for viewing this website: Safari 8 (iOS) or higher, Chrome 55 (Android) or higher, Safari 9 (Mac) or higher, Chrome 55 (Mac) or higher, Chrome 55 (Windows) or higher, Firefox 50 (Windows) or higher, and Internet Explorer 11 (Windows) or higher and Edge 14 (Windows) or higher. If you view this website using a browser other than those listed above, you may experience problems such as the screen not displaying correctly.
To register as a member for free or sign in, you will need an environment where cookies can be used.
Security
This site uses “SSL” encryption as a security protocol.
Information sent from customers on the free member registration screen and credit card number input screen, is encrypted and managed safely.