Return / Exchange
In our attempt to process and ship your order as fast as possible, orders cannot be changed or cancelled after they are placed. Changes include address and name. You can return the item you have received and order the item you want again.
Changing the delivery address is only possible after the package has been picked up by the carrier. However, in that case, the recipient may be charged the additional cost of forwarding from the original address to forwarding address. For details, please check “About the start of fare collection when changing (forwarding) the delivery address” page on Yamato Transport website.
＜If you wish to make a return due to customer circumstances＞
Please initiate a return from here or provide your order number to the contact below within 7 days from the day the merchandise was delivered. Merchandise must be in new and unused condition with all accessories/inserts included and the original tags attached. In this case, the customer is responsible for return shipping costs. If you purchase varied sizes of the same product, we may consider this to be for resale purposes and refuse your return.
＜If the product you receive is different from the one you ordered, or if we find that the delivered product is defective＞
We will exchange or refund the item. Please initiate a return from here or provide your order number to the contact below within 7 days from the day the merchandise was delivered. In this case, we will cover the return shipping costs.
If you wish to exchange item sizes, you may return your item(s) for a full refund and place a new order. Please initiate a return from here or provide your order number to the contact below within 7 days from the day the merchandise was delivered. It is limited to new and unused condition with all accessories/inserts included and the original tags attached. If you return it for exchanging item sizes, return shipping is free. Returns can be made with Yamato Transport’s cash on delivery. (Return is only available for the first time. Excluding the board.) Please re-order a new one for the size you want.